Question 1

How does buying from RVR Collective work?

Accepted Answer

Browse our live inventory of lab-grown diamonds, find one you like and add it to your cart. We will answer any questions and guide you through the purchase. No showroom visits required.

Question 2

Why are your prices so much lower than traditional retailers?

Accepted Answer

We source directly from the NYC Diamond District suppliers that also stock major retailers. Without showroom overhead, commissioned salespeople, or marketing budgets, we pass those savings directly to you. Our prices typically run 40-60% below traditional retail.

Question 3

Can I see a diamond before I buy it?

Accepted Answer

Every piece on the site is documented with high-resolution photos, videos, and full specifications, often more detail than you’d get walking into a showroom. The grading details (carat, color, clarity, cut) are listed on the product page. If you want the official IGI grading card sent with your stone, you can add it at checkout for $50. If you’d like to review additional photos or video before purchasing, just reach out and we’ll send them over.

Question 4

Do you offer payment plans?

Accepted Answer

Currently, we require full payment at the time of purchase. We accept wire transfer and major credit/debit cards.

Question 5

Are your diamonds IGI certified?

Accepted Answer

Most of our stones are graded by IGI (International Gemological Institute), the leading authority on lab-grown diamonds. The grading details (carat, color, clarity, cut) are listed on every product page. The physical IGI grading report is available as an optional $50 add-on at checkout. See the next question for details.

Question 6

What grading standards do your diamonds meet?

Accepted Answer

Every stone is graded by IGI and the full grading details (carat, color, clarity, cut) are listed on every product page so you can see exactly what you're getting. Our standard floor is H color or better and VS2 clarity or better, which puts every piece in the near-colorless, eye-clean tier most jewelers use for fine jewelry. Center stones in our engagement and statement pieces typically grade higher. Pavé accents in tennis bracelets, halo settings, and chain bracelets follow the VS2 floor, because matching hundreds of small stones at higher clarity is not reliably available at the scale of a single piece. This is industry standard across luxury fine jewelry.

Question 7

What is the IGI Card add-on?

Accepted Answer

For $50 per piece, we send the exact stone you bought to IGI for independent grading and ship the official card with your order. The card is matched to your specific diamond, not a generic certificate. This adds about 1 week to the delivery timeline. Most customers do not need it because the grading details are already on the product page, but if you want third-party documentation tied to your specific stone, this is how. The card must be returned with any future exchange, and the $50 fee is always non-refundable since the cert is a per-stone service.

Question 8

What is the difference between your diamonds and retail?

Accepted Answer

Nothing except the price. The same diamonds you see at major retailers come from the same Diamond District suppliers we work with. The difference is that they add 40-100% markup for showroom costs, staff and marketing. We do not.

Question 9

Are lab-grown diamonds real diamonds?

Accepted Answer

Yes. Lab-grown diamonds are chemically, physically and optically identical to mined diamonds. The only difference is origin. Ours are created in a lab rather than extracted from the earth. A trained gemologist would need specialized equipment to tell them apart.

Question 10

How do I know which diamond is right for me?

Accepted Answer

We are here to help. Tell us your budget, priorities and intended use, and we will guide you to the best options.

Question 11

How is shipping handled?

Accepted Answer

All orders ship fully insured via FedEx with signature required. Shipping rates are calculated at checkout based on your destination. You will receive tracking information once your order ships.

Question 12

What is your return policy?

Accepted Answer

We offer a 14-day exchange for store credit on eligible pieces. Contact us within 14 days of delivery, ship the piece back via insured FedEx Priority Overnight (customer’s cost), and once we inspect it we’ll issue you a credit code worth 90% of the item’s sale price (a 10% restocking fee applies, calculated on the item only; tax and shipping are not included). Credits are valid for one year and can be applied toward any eligible piece on the site. We do not offer cash refunds. Custom orders, engagement settings, resized rings, and items marked Final Sale cannot be exchanged or returned.

Question 13

Why store credit instead of a cash refund?

Accepted Answer

Our pricing sits 40-60% below traditional retail precisely because we do not carry the margins that fund cash refund policies. Store credit lets us offer you the safety net of knowing the piece can be exchanged while keeping prices honest. It also ensures you find a piece you truly love rather than walking away unhappy.

Question 14

How does the restocking fee work?

Accepted Answer

The 10% restocking fee is calculated from the item’s sale price, not the full order total. Tax and shipping are not included. For example, if your piece was $2,000 (excluding tax and shipping), your store credit would be $1,800. This covers inspection, re-certification where needed, and return logistics with our supplier network.

Question 15

Can I combine store credit with a promo code?

Accepted Answer

No. Only one discount or credit may be applied per order. Store credits cannot be stacked with promo codes or other credits.

Question 16

What if my new piece costs less than my credit?

Accepted Answer

Unused credit at the time of checkout is forfeit, so we recommend choosing a piece priced at or above your credit amount. If you’d like help finding something in your range, reach out and we’ll be happy to suggest options.

Question 17

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. International orders may be subject to customs, duties, and taxes.

Question 18

Can you set a diamond in a ring?

Accepted Answer

Absolutely. We work with expert jewelers in the Diamond District who can create custom settings or set your diamond in a classic design. Reach out to discuss your vision.

Question 19

How long does custom work take?

Accepted Answer

Most custom ring settings take 2-4 weeks from design approval to completion. Rush orders may be possible depending on complexity.

Question 20

Can I bring my own setting?

Accepted Answer

Yes, we can set your diamond in your own setting or source a specific setting you have seen elsewhere. Just send us the details.

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